At La-Z-Boy Southeast we are committed to customer satisfaction. Due to supply chain issues related to the COVID-19 pandemic, estimated ship dates cannot be guaranteed and will likely change. We apologize for any inconvenience and look forward to making you comfortable soon!

Step 1 of 4

Service Request

Our Exclusive Service Agreement

We offer One-year free in-home inspection, when a customer pays for our Professional Delivery Service & One-year free labor on any type of warranty work. All warranties are void if the product has been subject to misuse or abuse. In-home inspection and labor fees apply after one year. Part availability for out of warranty units cannot be guaranteed. Current Service rates and links to product warranties are at the bottom of this page.

Where did you purchase your furniture? *

Where did you purchase your La-Z-Boy furniture?

How long have you had your furniture? *

Please tell us approximately when you received your furniture. This will help if there have been any parts changes to your model since production. If you are unsure you can find the "Expect to Ship" date on your Product ID tag. Example: 072202 (for July 22 2002) Help Me Find The Tag

How would you like your service request handled? *

Send a technician to my home to inspect my furniture.
I will drop off my furniture at the Rock Hill, SC warehouse for inspection.
Ship parts to my home. I will install myself.
Ship parts to my home. Send a technician to install them after the parts arrive.
Ship parts to the Rock Hill, SC Warehouse. I will drop off my furniture for repair.

Service Request

Furniture Information

Please provide as much information as you can about your unit. The more information you provide the faster we will be able to address your service issue. Some information, such as the ACK number, will be required before we can order any parts.

Describe your Issue *

Please describe what issue you are currently experiencing with your La-Z-Boy Furniture.

Sales Ticket/Sales Order/Dealer Number

The Sales Ticket or Order number will be located on your receipt in the upper left or right hand corner. Example: 157-12345 or 1207180001. If you do not have your sales receipt you can use the Dealer Number. It can be found in the Dealer box on your Product ID tag. Example: 50850001 Help Me Find The Tag

Delivery/Pickup Date//

Please enter the date you received your furniture. If you are unsure you can find the "Expect to Ship" date on your Product ID tag. Example: 072202 (for July 22 2002) Help Me Find The Tag

ACK/ALI Number

The ALI or ACK number is a serial number that identifies your unit specifically. It is a number that we will need in order to order any parts for your unit. It can be found in the ACK Number box on your Product ID tag.Example: 205282197-001-016 Help Me Find The Tag

Style & Cover Numbers (Or Model#)

This is a number that is used to identify the frame and the cover of the unit. These can be found in the A & B boxes on your Product ID tag. Example: 010570 A437207 Help Me Find The Tag

Attachments

Click or drag files to this area to upload. You can upload up to 20 files.

Attach any pictures of your furniture that would help us understand the issue. When taking pictures please try and take one close up so we can see the detail and one further away so we can see where the issue is on the unit. A readable picture of the Product ID tag on your furniture goes a long way!

Name

Warranty Info

La-Z-Boy | Kincaid | American Drew | Hammary
Refer to the back of your sales ticket for the full Terms and Conditions of your order. For all other product warranty information please contact the manufacturer. If you purchased a protection plan please refer to your protection plan documentation or contact ServeCo.

Current Service Rates

In Home Service Fee:$99
Labor Rate:$75/Hour
Distance/Mileage Fee:$1/Mile after 35 Miles
Out of Warranty Parts:Varies

Service Request

The Service Process

Solution

Solution

Solution

Solution

Solution

Service & Part Costs Apply

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Solution

Service Request

Our Exclusive Service Agreement

In-Home Service & Labor Fees Apply

In-Home Service Fee Applies

Labor Fees Apply

Part Costs May Apply

Service Request

Furniture Information

Service Request

Customer Information

Warranty Info

Current Service Rates